Contract cancellation policy

Contract cancellation policy

Information about the cancellation of contracts and returns

Consumers have the right to cancel a purchase contract within 14 days.

Contract cancellation policy

You have the right to cancel this contract within fourteen days without the need to state reasons.
The time limit for cancelling the contract amounts to fourteen days from the day you received the last items or a third party designated by you does so.
To rely on your right to cancel the contract, you must inform us (Excluse GmbH, Dresdnerstr. 172, D-01705 Freital, Germany, info@excluse.eu, telephone: +49 351 212 49 120 of your decision to cancel this contract with an unambiguous declaration (e.g. a letter sent by post, fax or email). You can use the attached sample form for this purpose, although it is not required.
To stay within the time limit for contract cancellation, it is sufficient to send your message informing us of your decision to cancel the contract before the time limit expires.

Cancellation process

If you cancel this contract, we must refund you all payments that we have received from you, including delivery costs (excluding additional costs arising from a choice of delivery method different to the most cost-effective standard delivery offered by us). We must do this without delay and no more than fourteen days after your message cancelling this contract has reached us. We use the same payment method for this refund as was used during the original transaction, unless expressly agreed otherwise. In no case will fees be charged to you on account of this refund. We can refuse to pay the refund until we have received the items or until you have provided evidence that you have sent the items back, whichever time is earlier.

You must send or give back the items without delay and in any case within fourteen days from the day you inform us of your decision to cancel this contract. The time limit counts as kept when you send the items before the limit of fourteen days expires. You must carry the direct costs of sending the items back. You are only liable for any possible loss of value in the items if this loss of value is due to a manner of inspection unnecessary for checking the state, properties and functionality of the items.

A right to cancel the contract does not exist with the following contracts:

  • Contracts for the delivery of sealed goods which are not suitable for return due to health protection or hygiene if their seal is broken after delivery;
  • Contracts for the delivery of items that are not prefabricated and where an individual selection by or condition from the consumer is relevant for their production; or
  • For the delivery of items that are clearly customised for the personal needs of the consumer;
  • For the delivery of items that can spoil quickly or that will soon reach their expiration date;
  • For the delivery of items that have been inseparably mixed with other goods after delivery due to their condition.

Sample returns form

(If you would like to cancel this contract, please fill out this form and return it to us)

  • To Excluse GmbH, Dresdnerstr. 172, D-01705 Freital, Germany, info@excluse.eu
  • I/we hereby cancel the contract concluded by myself/us for the purchase of the following items (*)/the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer
  • Address of the consumer
  • Signature of the consumer (only with paper communication)
  • Date

(*) strike out what is unnecessary.